Refund policy

Last updated: September 28, 2026

30-Day Satisfaction Guarantee

Try Nourrish Good Gut Chocolate with a 30-day money-back guarantee. Email hello@shopnourrish.com with your name, order number and refund request within 30 days of confirmed delivery.

The guarantee covers the amount paid for the eligible chocolate, excluding shipping and handling charges. You do not need to send chocolate back. Because it is consumable, we do not accept physical returns, including opened or unopened products.

Subscription Purchases

For subscriptions, the guarantee begins when your first subscription order is delivered. Renewals charged after that initial 30-day period are outside the satisfaction guarantee. Cancelling a subscription does not automatically refund an order already billed. Cancel at least 24 hours before the next scheduled billing time to prevent renewal; see our Subscription Cancellation Policy.

Outside the Guarantee

Requests received after the applicable 30-day period are not covered by this voluntary guarantee. This does not limit remedies you may have under applicable consumer law.

Damaged, Incorrect or Concerning Deliveries

If your chocolate arrives damaged, melted, incorrect, or with packaging that concerns you, email us promptly with your order number and photos if available. Do not consume a product whose safety concerns you. We will assess the issue and arrange an appropriate resolution. Mandatory rights relating to defective, unsafe, misdescribed or undelivered goods are not restricted by the satisfaction-guarantee deadline.

Refund Processing

We will confirm the outcome by email. Approved refunds are sent to the original payment method within 10 business days. Your bank may need additional time to post the credit. Contact us if more than 15 business days have passed since approval.